ACCESSIBILITY
The RBC Canadian Open strives to be accessible event, and we are dedicated to continually improving our efforts to ensure that you have access to all amenities. We welcome and encourage all feedback and suggestions from our guests. The following outlines the services provided this year, as our venue changes year to year with each site presenting different difficulties we will alter to suit the environmental challenges. For any accessibility-related questions please email us at rbccanadianopen@golfcanada.ca. We will do our best to help you enjoy your experience.
Accessibility Services Centres
The Accessibility Services Centres will be located inside Main Admissions and at the accessible shuttle drop off point.
Please stop at this location to.
- Get your Accessibility Services wristband.
- Have your accessibility questions answered.
- Learn about other accessibility services.
Accessibility Wristband Policies
- Accessibility Wristbands will be good for the duration of your time at the RBC Canadian Open. PLEASE DO NOT remove your wristband for the duration of the day, including concerts. New bands can be issued daily upon entry.
- One companion wristband will be issued for each disabled patron, exceptions will be made for families with young children.
- If a disabled guest wishes to switch their companion, please bring the old companion wristband to the Accessibility Services tent at the Main Entrance to be reissued.
Wheelchair Accessibility
There are accessible pathways that connect parking, event entrances, the Clubhouse area including the practice range, each hole on the course, restrooms, food and beverage, and other amenities. Additionally, we encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. We have specialized carts available to accommodate wheelchairs and mobile devices. If you need to recharge your motorized wheelchair, you may do so at any Accessibility Services Tents onsite. Guests should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. Please note: We will not be providing wheelchair or scooter rentals.
Parking
Designated accessible parking for those requiring lift-equipped transportation to the course will be provided. Accessibility Parking is located adjacent to General Parking and requires hangtag Accessible parking tag.
Accessibility Shuttles
Accessibility Shuttles will be available for our guests with disabilities who need transportation within the venue. Pick-up locations include:
- Main entrance
- At the end of Admissions
- By #1 fairway across from the Media Centre
- Hole #9 green near accessible viewing platform
- FareWay featuring The Keg
- Accessibility platform on #9 tee
- Accessibility platform on #18
- Near cart path by #18 tee & rink
Below is a map outlining the Accessibility Shuttle Route
Typical wait times may be as long as 30 minutes due to heavy volume. A wristband issued by the Accessibility Services Center is required to utilize this service.
ADA Viewing Areas
There will be ADA Viewing Areas made available to guests with disabilities to have unobstructed sight-lines on some of the most popular parts of the course. Accessible Viewing Areas will be located at the following locations:
- Hole 9 Green – wheelchair viewing platform
- Hole 18 Green – wheelchair viewing platform
Seating in these areas is available on a first-come, first-serve basis. To ensure you catch the plays you would like to see, we advise you arrive at the viewing area early to secure a seat.
Additional Services
- Concessions: All concessions are accessible and located throughout the venue. If assistance is required, please confer with a concessions manager.
- First Aid: We have First Aid stations noted on the course maps and mobile app. Professional medical staff can help you with your medical needs at these locations.
- Special Dietary Needs: The Fare Way will offer gluten-free dietary options.
Comments, Questions & Suggestions
RBC Canadian Open will consider any request by a guest with disability for reasonable modification of its policies, practices, procedures, or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the 2024 RBC Canadian Open. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request. In the continual effort to make the RBC Canadian Open more accessible, we encourage you to contact us at rbccanadianopen@golfcanada.ca for any of your disability related needs. Additionally, if you have any questions about Accessibility Services policies, please don’t hesitate to reach out to us.